COVID-19 FAQ

Yes. We understand our client’s concerns and upon request and at no cost, we will postpone and reschedule services. There are no obligations for scheduling moves and clients can cancel at any time, with no cancellation fee.

As it stands, the State of New York set forth Executive Order 202.6 stating only essential companies and workers, would be authorized to operate until further notice. Moving and Warehousing has been classified as “essential” and as of now, we will continue to operate normally. We’re currently aware that moving services are considered essential services in New Jersey, New York, Connecticut, California, and Florida, as such, we can provide services there.

Yes, we provide contactless moving during the pandemic. Our contactless moves entail virtual home surveys, electronic booking, no cash payment policy, electronic contracts, virtual communication, and full packing and labeling service.

For the safety of our movers and drivers, please sanitize any surfaces and the areas that they will be working in. If possible, we recommend our clients to be in protective gear.

We do recommend our clients to be present during the move. Our movers and drivers will be in protective gear (hand sanitizers, disinfectant wipes, masks, gloves and booties) during the entire process. Please practice social distancing while they are working.

Yes, movers visiting your home will be equipped with hand sanitizers, masks, gloves and booties. This also applies to onsite estimators. Our employees’ temperatures a monitored daily, any employee showing possible symptoms are sent home and cannot return until cleared by a medical professional. We disinfect our trucks and offices twice a day, morning and evening. We will not be using reusable bins nor used boxes during our moves.

We are no longer conducting in-person onsite estimates and now conducting virtual consultations. Our onsite estimator will schedule a virtual meeting via Facetime, video conference or any form of live video that our client prefers.

The executive order states that only essential companies and workers, would be authorized to operate until further notice. Aside from checking with us, it also helps to clarify with your homeowners and building and/or your building management if there are new moving policies, regulations, and restrictions. It’s best if you ask about this at least a week before the move so we also know how to adjust on our end.

Yes. At this time, the State of New York set forth Executive Order 202.6 stating only essential companies and workers, would be authorized to operate until further notice. Moving and Warehousing has been classified as “essential.”

Yes. Storage services are available, along with our other services. We have not paused operations at this time due to the executive order stating that moving and warehousing are “essential.” For the safety of our clients and employees, we sanitize our storage facilities, trucks, and equipment daily.