The only hope we had for getting our Instagram back was by paying the ransom. So even though it was outrageous, we did – but what followed next was even harder to bear.
The hackers had lied to us. Although we gave them what they wanted, our account was deleted. We lost tens of thousands of followers and over seven years of hard work. This page was the pride of our company, and we depended on Instagram as a place to communicate to our community, employees, and partners.
This news broke our hearts.
Despite countless attempts of our team to reach out to Instagram, Facebook, and about everyone we know who might be able to help, we haven’t been able to restore our account. We won’t stop fighting for it yet, but it’s starting to look like no one can save us, and we have lost it forever.