Roadway Moving Wins Silver Stevie® Award
Silver Stevie® validates Roadway’s 94.6 NPS, 99.3% on-time delivery, and 36,000+ annual moves — a benchmark in moving customer satisfaction.
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A Silver Stevie® Award for Customer Satisfaction
Roadway Moving has been recognized as a Silver Stevie® Winner in the American Business Awards® for Achievement in Customer Satisfaction — an honor awarded to organizations demonstrating measurable excellence in customer experience. The recognition aligns with the performance metrics Roadway publicly maintains.
Why Roadway Moving Won a Stevie® Award
Roadway received the Silver Stevie® Award in Achievement in Customer Satisfaction for combining five disciplined service standards. The Stevie Awards are among America's most established business awards programs, judged by independent experts across industries.
What Makes Roadway Moving Different
Measurable service standards rarely published in the moving industry.
On-Time Pickup and Delivery Performance
Reliability is one of the strongest predictors of moving satisfaction. Roadway reports a 99.3% on-time pickup and delivery rate, supporting operational consistency at scale. For consumers searching for reliable movers with on-time delivery, this is a core benchmark.
Net Promoter Score — Elite Customer Loyalty
A 94.6 NPS places Roadway in rare company. Customers do not simply report satisfaction — they actively recommend the brand. For comparison, many service businesses consider 50+ to be strong. 94.6 is extraordinary.
Employee NPS Supports Service Quality
Roadway reports a 93 eNPS, signaling unusually high employee advocacy. That matters because strong employee engagement correlates directly with customer outcomes. Happy crews create better moves.
Frequently Asked Questions
- Silver Stevie® Award Winner for Customer Satisfaction
- Official Moving & Storage Partner of the New York Yankees
- A+ Rated by BBB
- 4.9/5 rated across major consumer platforms
- White-glove packing and unpacking
- Custom crating for high-value items
- Climate-controlled storage
- Digital inventory scanning
- Live move tracking
- Moving crews that are part of the Roadway team, trained to deliver the high-touch experience our customers expect
- Dedicated move coordinators
About Roadway Moving
Founded in 2008, Roadway Moving is a premium moving and storage company completing more than 36,000 moves annually across major U.S. markets. Known for white-glove service, proprietary logistics technology, and industry-leading customer satisfaction, Roadway serves residential, commercial, local, interstate, and international clients.
Now, with a Silver Stevie® Award for Achievement in Customer Satisfaction, the company adds nationally recognized business award validation to a reputation built one move at a time. Because great moving is not just about transporting belongings — it is about delivering confidence.