How Roadway Uses Technology to Deliver a Better Moving Experience
Roadway Moving uses a combination of proprietary and best-in-class technology across the entire move: Yembo for AI-powered pre-move surveys, a proprietary custom-built CRM, Voxme for digital move-day inventory, real-time GPS tracking on local moves, and an AI-assisted routing and weather system that improves efficiency and reduces environmental impact.
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Technology That Moves With You
Moving is about more than trucks and boxes. Behind every successful move is a combination of people, processes, and technology working together to create a seamless experience. Roadway Moving pairs proprietary, in-house software with best-in-class platforms across every stage of the move — improving accuracy, communication, visibility, and efficiency from the first estimate to final delivery.
Technology can never replace experienced movers. It helps our teams work smarter and deliver a more predictable, transparent experience for every customer.
The Tools Behind a Better Move
A connected toolkit that supports every stage of your relocation — from estimate to delivery.
AI-Powered Inventory Verification
One of the biggest challenges in moving is accurately understanding the size and scope of a move before moving day. Roadway uses Yembo, an AI-powered virtual survey platform, to help verify inventories and flag discrepancies before crews arrive.
Customers complete a quick video walkthrough of their home from a phone or laptop — no app download required. Yembo's AI recognizes furniture and belongings, estimates volume and weight, and builds a visual inventory in minutes, helping our consultants prepare a more accurate estimate and reduce surprises on moving day.
Digital Inventory Tracking with Voxme
Roadway uses Voxme , a barcode-based digital inventory platform used by leading moving companies worldwide, on applicable moves to keep an accurate, paperless record of every item.
On moving day, crews create detailed digital inventories, record item information, photograph pre-existing conditions when needed, and generate barcode labels for cartons. Replacing paper checklists with a barcoded record improves accuracy, reduces paper waste, and gives customers a clear digital trail from pickup through delivery.
Real-Time GPS Tracking for Local Moves
Roadway offers real-time GPS tracking on local moves. Customers can follow their crew's location and estimated time of arrival from a smartphone or laptop — a transparent, ride-hailing-style experience.
For long-distance and interstate moves, a dedicated move coordinator provides scheduled progress updates. Combined with secured facilities and on-site cameras, this gives customers visibility and peace of mind from pickup through delivery.
Smarter Systems Across Every Stage
The operational technology that keeps moves planned, tracked, and connected.
Smarter Route Planning
An AI-assisted routing and weather system factors live weather and traffic into each route, optimizing pickup scheduling, delivery windows, and fleet utilization. Smarter routes mean less unnecessary mileage, lower fuel use and emissions, and reliable delivery windows.
Proprietary Technology, Built In-House
Unlike movers that rely entirely on third-party software, Roadway has its own developer team continuously improving the tools across customer service, sales, dispatch, logistics, and inventory — so we can innovate faster and adapt as expectations evolve.
A CRM Built Around You
Our proprietary, custom-built CRM personalizes communication throughout the relocation journey — customized updates, planning reminders, and real-time status — centralizing information across sales, service, dispatch, and operations.
AI-Powered Customer Experience
AI-assisted tools support inventory verification, customer communication workflows, operational forecasting, logistics coordination, and internal reporting — always alongside the human expertise that defines every move.
Real-Time Communication
Integrated platforms keep customer service reps, move coordinators, dispatchers, and field crews connected across the move lifecycle, so the right teams can access critical information and respond quickly.
Eco-Conscious by Design
Digital inventory through Voxme cuts paper use, and AI-assisted routing reduces fuel consumption and emissions — efficiency that's better for customers and the environment alike.
Frequently Asked Questions
Yes. Roadway uses AI-assisted tools, including Yembo for AI-powered pre-move surveys, to help improve inventory verification, operational planning, customer communications, and internal workflows. AI supports our teams, but experienced moving professionals remain involved throughout every move.
Roadway uses two complementary systems. Before moving day, Yembo's AI-powered virtual survey builds a visual inventory from a short video walkthrough. On moving day, Voxme provides barcode-based digital inventory, so crews can document items, generate labels, and maintain accurate records throughout the move.
No. Technology helps improve efficiency and visibility, but customers continue to work directly with experienced move coordinators and customer service professionals throughout their relocation.
Technology can improve inventory accuracy, communication, documentation, routing efficiency, and overall transparency. Combined with experienced movers, it helps create a smoother relocation experience.
Yes. Roadway uses Yembo's AI-powered virtual surveys to create a visual inventory from a short video walkthrough, which supports faster, more accurate moving estimates.
Yes. Roadway’s app provides real-time GPS tracking, similar to Uber and Lyft, on local moves, so you can see your crew’s location and estimated time of arrival from a phone or laptop. Long-distance moves include scheduled updates from a dedicated move coordinator.
Yes. Digital inventory through Voxme cuts paper use, and Roadway's AI-assisted routing and weather system plans smarter routes that help reduce fuel consumption and emissions.
Continuous Innovation
Technology continues to reshape the relocation industry, and Roadway is committed to staying at the forefront of that evolution. From AI-assisted planning to digital inventory management and advanced operational systems, we continuously evaluate new technologies that improve efficiency while preserving the high-touch service our customers expect.
Our goal is simple: combine industry-leading people with industry-leading technology to create a better moving experience.